Returns & Refunds

We aim to keep the return or exchange process as simple as possible. We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened – unless the items are of unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Please return any such items to the following address:

d’brew limited,
Cambridge.

We believe in our products and if you are not happy we’re not happy!

For this reason we offer a unique money back guarantee. But how? You do not need to return your product for a refund.

If you’re unhappy with any of your dbrew products, all you need to do is get in touch within 30 days here. The 30 day period starts from the day you ordered your goods. This way it is fair for all of us.